Skip to main content
    Smart Assistant
    Generate AI-powered summary for this query?

    Filters

    Topic type
    • 61
    • 40
    • 9
    Community category
    • Getting Started.
      17
    • My iD.
      54
    Knowledge base category
    • Add-ons.
      1
    • Bills, Payments & Charges.
      10
    • Coverage & Network.
      5
    • Customer Support.
      1
    • Fraud, Security & Lost or Stolen.
      1
    • Getting started with iD.
      7
    • Pay as you Go.
      1
    • Roaming & International.
      3
    • Thinking of leaving?
      4
    • Your Phone & SIM.
      4
    Tag
    • 10
    • 10
    • 3
    • 3
    • 3
    • 2
    • 2
    • 2
    • 2
    • 2
    • 2
    • 2
    • 2
    • 2
    • 2
    • 2
    • 2
    • 2
    • 2
    • 1
    110 Topics

    What is a DPD Pin and how do I use it?

    At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

    I've left iD Mobile but would like to access my account. What should I do?

    If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

    Which roaming destinations can I use 5G in?

    We’re thrilled to announce that iD Mobile customers can now take advantage of 5G network coverage when roaming. This means that you can now enjoy lightning-fast internet speeds and improved connectivity in select countries outside of the UK. Which roaming destinations can I use 5G in? 5G connectivity comes free on all iD Mobile plans, and as long as you have a 5G-compatible phone, you can now experience 5G when in the UK and in select countries abroad. You can view our list of 5G compatible phones here. Below is a list of countries where our customers can connect to 5G Networks: Destination Australia Austria Bahrain Belgium Brazil Brunei Bulgaria China Croatia Cyprus Denmark Egypt Estonia Ethiopia Faroe Islands Finland France Georgia Germany Gibraltar Greece Hong Kong Hungary Iceland India - Chennai India - Delhi India - Gujarat India - Haryana India - Karnataka India - Kerala India - Madhya Pradesh India - Maharashtra & Goa India - Mumbai India - Punjab India - Rajasthan India - Tamil

    Which Roaming destinations are included in my plan?

    Contents: Which Roam Free destinations are included in my plan? Which destinations can I purchase a Roam Beyond Add-Ons for? Which other destinations can I roam in? At iD Mobile, you can roam free In more destinations than any other network across all plans. Here’s the full list: Which Roam Free destinations are included in my plan? Our Roam Free destinations are split into two categories: Band 1 Destination Network Austria A1 Telekom, T-Mobile, Hutchison Drei Austria Azores Vodafone, NOS – Comunicações, S.A. (formerly Optimus), MEO (formerly TMN) Belgium Belgacom, Telenet Group NV/SA, Orange Bulgaria BTC Mobile, A1 Bulgaria, Yettel Bulgaria EAD Canary Islands Vodafone, Telefonica, Xfera, Orange Croatia A1 Hrvatska d.o.o, Telemach Croatia, Hrvatski Telekom Cyprus PrimeTel PLC, MTN, CYPCT Czech Republic Telefonica O2 (Eurotel Praha), T-Mobile, Vodafone Denmark Telia Denmark, Hi3G Access AB, Nuuday A/S, Telenor Denmark Estonia Tele2 Eesti, Elisa Eesti AS, Telia Eesti AS Finland Telia Fin

    What is a Roam Beyond add-on?

    Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

    How do I view my remaining allowances?

    Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

    How do I set up my Voicemail?

    Voicemail is a digital answering machine. When someone calls and you can't pick up, they leave a voice message. You'll receive a text explaining how to listen. Voicemail is available on all iD phones for all customers. How do I access my voicemail? Accessing your voicemail is easy! Simply dial 123 on your iD Mobile phone to access your voicemail. You can also check your voicemail messages on speed dial — simply press and hold 1 on your keypad. What is my voicemail PIN? A voicemail PIN is a security measure that helps to keep your voicemail secure by preventing anyone else from accessing it. When you access your voicemail for the first time, you’ll be prompted to set up a secure PIN. When you set up your new voicemail PIN, don't make it easy to guess. We don’t accept PINs like 1111 or 1234. How do I change my voicemail PIN? When you get a new phone, you should change your voicemail PIN to keep your voicemails private. If you don't do this, anyone who picks up your phone could access you

    Call and SMS issues after porting

    I recently left I'd as the coverage is poor in the area, I requested my PAC code and did the port to Lyca mobile ever since I can not receive SMS messages and can't make voice calls to some numbers (RCS messaging and internet seems ok and people seem to be able to call me) Have been told its a porting issue and I need to report it to the provider i have just left - i have reported it to Lyca mobile but 3 days in and no updates or progress - please help have health issues and not sure I am getting messages through from Doctor so it's pretty urgent

    How do I request ID to perform a Routing Reset on a number?

    how can I request ID Mobile to perform a routing reset on a number. My previous network has stated that this needs to be done as they have done everything from their side. I was changing two phones from SKY to ID mobile at the same time and they gave one PAC for both. Unfortunately something messed up and only one of the numbers got handled properly which has left one phone still on the new ID mobile number. Any help would be very much appreciated.

    Final Bill

    Received a Final Bill and the SIM hasnt been received after 6 working days. Therefore inactive and unused. Cancelled after 4 working days of ordering as old SIM had run out, expecting ID SIM to turn up. Now 7 working days on SIM has arrived was told we can use it as PAYG since they failed to deliver in due course.

    European Crusie. Have I prepared correctly?

    First post so be gentle….😉 My wife and I are going on a Western European cruise and I’ve spent a few many hours reading on here about other customers tales of woe. I’ve also spent some time reading the iD FAQ/help pages too. I think I’ve got my ducks in a row but maybe one of you out there could pass a glancing eye over this and spot something I’ve missed? In preparation for our upcoming cruise I’ve clicked on the iD Mobile App (with both eyes shut, all of my fingers and toes crossed whilst jumping backwards through a flaming hoop) to find, after losing count as to how many updates it’s been given in recent months, it worked (I know, you must be as shocked as me) Then via the iD Mobile App → Bills → Mange bill cap: set the bill cap to £0 and clicked save as I’m a cheapskate but also read of others getting an unwanted ‘surprise’. Also via the iD Mobile App→ Plan → Manage your iD services: turned International on turned Roaming on turned Premium off clicked save On both Samsung phones,

    My trade-in pre-paid postage bag hasn’t arrived. What should I do?

    We know how important it is to get your pre-paid postage bag so you can send your old phone back to us to trade-in. Due to delays with Royal Mail, it can take up to 10 working days for your bag to arrive: It’s been more than 10 working days. What should I do? If it’s been longer than this and you still haven’t received it, don’t worry. Since our trade-in service is provided by our sister company Currys, you’ll need to reach out to them. Simply give them a call on 0370 111 6565 , and they’ll send you a replacement bag. You can also email them at TradeUpHelp@currys.co.uk , and they’ll get one out to you straight away. Rest assured, all quoted prices will be honoured during this disruption. We’ve got you covered!

    How do I request my bill in an accessible format?

    Need your bill in an accessible format, such as large font, braille and audio format? Here’s everything you need to know: How do I request my bill in an accessible format? We can produce your account communications in a range of alternative formats and this service is provided free of charge. This includes: Large font Braille Audio (CD) Dyslexia friendly colour paper format To access this service, please contact us . If you need additional support, you can contact our dedicated Vulnerable Customer Team. For more information, check out our Accessibility page.

    How do I trade-in my old phone?

    Contents: How do I trade in my old phone? How do I claim an enhanced trade-in? What happens with my phone once it’s traded-in? I've not received my trade-in credit or received less than expected. What should I do? Got an old phone gathering dust? Whether you're upgrading to a new device or want to cash in on your unused tech, trading in your phone is a smart move. It’s quick, easy, and good for both your wallet and the planet. Here’s everything you need to know about our Trade-In service: How do I trade in my old phone? Get a Quote. Start by getting a valuation for your old phone. Enter your phone’s brand, model, or IMEI number into our online tool, let us know its condition, and we’ll give you an instant trade-in quote. We accept most brands, networks, and models, even if they’re broken, non-working, or not bought from us. Send Us Your Phone. Happy with the quote? Great! We’ll send you a pre-paid postage bag (it might take up to 10 working days to arrive) so you can send your phone ba

    Are texts to 5 digit numbers included in my plan?

    I can’t find anything in my plan details, other than unlimited calls and texts, but it looks like texts to 5 digit numbers might be chargeable depending on your plan. Is there a way I can find out, I can’t see any details under my plan for this. I guess I could always text to a 5 digit number (if I had one I wanted to text to of course) but without knowing how much it would cost I would prefer not to. Thanks

    Is it possible to sign in without the SIM active?

    I have been going round in circles for hours and am hoping that I can enable my wife to sign in online to check her texts. She ordered her IDMobile SIM last week and activated the switch, but the SIM only arrived today and EE has already closed her account (via IDMobile I assume). So she can’t receive SMS on the old or new SIM which is really frustrating. I have managed to unock the network from EE and have a code, but when I put the IDMobile SIM in the phone, it says the unlock code is invalid (Your phone isn’t allowed to use this SIM card). I am hoping this is just because the EE unlock hasn’t completed. Trying to sign her into IDMobile on the browser or via the IDMobile app, it hasn’t got her phone number, but when I try to add it, it sends her a text, which of course she can’t receive! Any tips please, because I: would like to know if the reason why the SIM can’t be used is because the phone isn’t unlocked yet or another error would like to be able to sign into IDMobile as she is a

    Roaming in Italy network not working

    I am in Italy and roaming is not working. This is the second time in the past 6 months. It was working perfectly till last December Roaming is on on app on phone , no change of phone. Nettwork set on Automatic, picks up Wind3. I have switched phone on and off multiple time without any improvement, any other tips and advise? I need the phone for working. Thank you

    Swaping in contract Sim

    Hi, I have ID mobile Sim which is currently in contract. I have another number provided by my company (EE). Say my ID mobile number is 07XXXX1 and EE mobile number is 07XXXX2 I like to swap 07XXXX2 to ID and 07XXXX1 to corporate. My company told me to provide PAC number of ID mobile so that they can do the needful, but when I requested PAC for ID mobile it says that I need to pay the outstanding amount (contract break). In my case I do not want to break the contract but to just swap the number. Can you please let me know how can i do this.