I like to give feedback on joining ID Mobile, I am very happy & delighted to change my network provider from ----- to ID mobile, very happy with reception, monthly sim with roll over data, it's good reasonable monthly charge compared to other network provider, good friendly service with online chat but it's long wait sometime, but problem solved, it's easy to join and change over from other network , easy to follow step by step guide, & received new sim as per their instructions, it was happy experience glad I did, after receiving my sim, tried & tested my wife too joined ID mobile, same plan as mine and she is happy too .....looking forward to stay with ID mobile for years to come....thanks.

where/how can I send my feedbacks,? Just joined 1month ago, Thanks

When talking to people I constantly hear my voice echoing andthe people I talk to hear their voices too.

I’ve very recently joined ID Mobile and I’ve got my first bill for the billing period 13/08/2024 - 12/09/2024. On the pdf downloadable bill the DD date is given as 28/08/2024. However on my App and on the On-line account page it says “Your next bill so far” for the period 14/08/2024 to 12/09/2024 and then “Your payment will be taken via Direct Debit on or around 27/09/2024. I’ve spoken to customer service to clarify this confusion and I’m advised that this App and On-line DD date will be for my next billing period (i.e. 13/09/2024 - 12/10/2024). I’ve accept this and sought assurance I am not paying twice for the same billing period and I’ve received this confirmation. However I’m still concerned about this mismatch between the two DD payment dates ostensibly against the same billing period. Does anyone else see this same effect. If so is it just for the initial billing period and then it settles down from the second month of the contract? I’ve asked customer services to raise it as a t

I wish wish wish ID'd offer me a way out. Ive begged them for months to allow me to cancel, after realising that, due their policies, I had to buy a second phone, and add a second contract, if I wanted to be in touch with my sons cancer team here in England. They admitted it was their poor policies, they agreed that their company does not offer comparable roaming to literally ALL other phone company.. The only advise they had that I buy a second hand set, and I buy a second contract with a different company, as "we are a comparatively new company and still experiencing hiccups", yet any request to reduce the cancellation fees were refused. Thanks to ID i have massive extra expenses to keep up with the cancer team, and ID will only "sincerely apologise". I'm stuck with them for another 12 months..I hope the ID team feel.good knowing that they're making a stressful time (I dont wish on anyone having to endure their child's cancer journey) even more stressful. And that they enjoy the mone

Reading in the newspaper at the weekend of people who have been scammed following successful attempts to take over their phone number. Can be called a SIM swap scam. Recommended is a preventative move ie to ask the phone provider to set up a ‘port-out PIN’. To be used whenever a port out is requested. IDMobile send a PAC code when a port out is requested, as do others, so I dont see that this is sufficient - I want to prevent a pac code from being issued unless a specific port-out password is used to request it. IDMobile do not have such a port-out password. They do have what they call ‘extra security’. There does not seem to be a link to any info about it. (from ‘live-chat’). Does anyone have any feedback on this, as to whether it is going in fact to add protection against SIM-swap scams. thanks for any info

More than a week later and I still cannot make calls - have tried everything been on a chat call twice to no avail - advised I was considering moving back to old provider and was told thanks could you leave me feedback!

I just bought extra data, I expect this to work IMMEDIATELY. This is the second time ive bought additional data from ID and had to wait HOURS for it be useable. This is totally unacceptable. Why do you accept payments for additional data but then think its Ok to not provide that product as soon AS SOON AS IT IS PAID FOR. Extremely frustrating and poor service. I demand and explaination and plan for rectifying this, SO IT DOESNT HAPPEN AGAIN. Or I will be leaving poor feedback on Trustpilot and any other review platform I can find.

A big thank you to Anda at customer services they helped me out so much & I'm really appreciative of the help 😀. I'm really gutted though because I couldn't find out how to leave feedback even though Anda try to explain I couldn't work it out if any I'd employee knows of Anda please apologise for me & hope this message gets to Anda's boss top marks in the help I got 😀

So a few days back I started getting notifications for a few solved posts from different community members, though some of them were for posts dated 1-2 months back. I’ve sussed this out and don’t think its related. But as it might I thought I’d mention it just in case. Anyway, I started getting carried away replying (you don’t realise until you step back and in most cases the lack of feedback kinda makes me wonder why bother typing in the first place) and thus had a very large amount of email notifications for community replies etc. The email side was fine, just a lot sitting in my inbox, but the notifications to replies on my forum side have gone totally toes up. For the last 2 days when I click on the bell the list is greyed out (though its always done this but not for long) but when it populates the newest posts are not at the top. They can be anywhere on the list. Here’s a few examples This one takes a tad longer than it used to, probably about 5-10 seconds extra before any text s

I have been with ID for one year and have two contracts with ID, and my wife and daughter also have contracts with ID. However, as of today I’ve reqiuested PAC codes for both of my contracts and told my wife and daughter to do the same. The reason - signal is now getting worse across areas were is was decent before, and also noticed that reputable weblinks are not opening even though nothing has changed on my mobile phones and the settings are the same. Now given up with the ID service, also the customer service is very poor with limited feedback.

Hi all! I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support. I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem. WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉. For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means that if there is even the ti

Hi Everyone, I think there a few of us here with the same issue. I am unable to activate iMessage or Facetime on my Iphone 16. I have tried all of the resolution steps, none have worked. It’s now been 48 hours not fixed. I’ve tried to raise a ticket to technical support via live chat. They advised me this is a known issue and would not raise a technical ticket for me as they are working on a fix “for all iphone 16” users. Has anyone else had this feedback? They would not provide a timeline for the resolution. Brand new phone, can’t even use the functionality properly. Also spoke to apple who have advised everything is fine their end. Extremely frustrating as for some people they seem to be able to raise a ticket and get it fixed, others not. Hoping a member of staff/community can respond appropriately as live chat aren’t the most helpful. Thanks.

I am in my 70's and disabled and I am registered with iD mobile as a vulnerable customer. I have been with iD for 13 years on a monthly contract without issue. Last Wednesday I stopped being able to make and receive calls. I can still send and receive texts and access the Internet. I phoned the vulnerable person helpline and reported the issue and was told I would be contacted in 24 hours. No contact was made. The following day I spoke to a different person who said I should have been told 48 hours for contact to be made although even that time scale has passed without contact being made. The second person said they would send me a new SIM card as mine was 7 years old but said in the meantime as it was urgent I could collect one free of charge from Curry's which I did yesterday. The SIM card was replaced and registered and I duly received two emails confirming it was good to go. Unfortunately it wasn't. My phone is in perfect working order and the SIM's from four friends phones who use

I found the complaints department but cannot find anywhere to give positive feedback. I just wanted to say thank you and recognize Tyler, Anika and Ed from the twitter messenger. After becoming a suspected victim of sim card fraud which left my mobile cut off they got me back up and running in the same day, along with sending me a link to report the fraud and get a reference number for their fraud team. Thank you so much, I was really impressed with the service!

I’m thinking of switching from EE due to price but feedback here seems awful. I’m in East Yorkshire if anyone is able to advise on real life experience of coverage?

Why can we not see our usage in the app? Other providers show all the calls, text and data usage within the app including the current day. Can this not be implemented??. I currently have my children with 1p mobile and I can see what number was called or text today and the past either daily itemised or monthly summaries, what if any charges and what data was used and if charged. This helps keep REAL time eye on spend and how much you are over the free data.

is there any chance of ID Mobile soon offering phone coverage from Sharm, Egypt?

I’ve just signed up for iD Mobile’s £16 pcm Unlimited Data deal for mobile wifi. I’ve replaced the SIM card issued by my previous service provider (Vodafone) in the MiFi dongle with the one from iD Mobile and I have an internet connection, but when I check my PC’s Network & Internet settings, it still names the connection as “VodafoneMobileWiFi[network-id]”. Is this to be expected? My contract with Vodafone doesn’t expire for a couple of weeks more, but I would have thought the name of the network my PC is connecting to would reflect the provider of the service/SIM card. Footnote: not very impressed with this community site so far. Didn’t see why I had to create ANOTHER account in order to use it, when I already have an iD Mobile login, and clicking the Create button after typing my question does not seem to be doing anything, even though the web page doesn’t say I’ve left anything out.

They’ve mentioned the 3g switch off for a while but they haven’t taken into account that they haven’t the infrastructure to support 4g or 5g in as many areas. I wish these companies would stop using us as guinea pigs. Get it working first then switch over.

If you mange several plans for your family, is it possible to set the MAIN plan so it always defaults to your particular phone? Also, it would be good to be able to nickname plans/phone numbers so you know easily whose plan is whose.

Referred my wife before April 24. We both received an email to claim reward. However, follow the instructions and it tells you to log back in and return to the refer a friend page. Of course, when you land there, it has forgotten who you are and requires you to log in again. You do and you end back up on your account page and in a never ending loop. Chat they say…..but how? This is very frustrating and taints my view on IDMobile. Gary

I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like 1234 etc. What am I doing wrong.

In order to access voicemail, i was forced to set up a personalised greeting. When i didn't want to. None of the options in the voicemail settings suggest im able to change it to something generic. Why not? How do i get rid of the personalised greeting?

Hi, Are there any further updates regarding RCS on iD Mobile? Since this was rolled out in 2024 EE, 3, O2, Giffgaff, TescoMobile (plus unknown others) have all activated it for their customers. We’re trying to set up an Android/iOS messaging group and the iD Mobile member is the one making this impossible to achieve. She’s now looking at other networks that will offer this for her iPhone when upgrading later this year. Thanks