I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID.
Very poor customer service
Best answer by WelshPaul
I have escalated this and one of the iD Mobile team will reply to your post soon.
+24There was an issue last week preventing people from obtaining a PAC, but the issue has been fixed, and you should now be able to obtain a PAC.
Hi again. Honestly it isn't working, I just tried it now. Still getting the same 'we've encountered an issue with your PAC request' error
+24I have escalated this and one of the iD Mobile team will reply to your post soon.
Hi
Thank you for getting in touch with us here on the community.
We are very sorry to hear you are experiencing issues when requesting a PAC.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Thanks,
Natalie
Hi again. Honestly it isn't working, I just tried it now. Still getting the same 'we've encountered an issue with your PAC request' error
I can’t get any help either, so annoying...
+4Hi
Yes Sian I have just spent 1hr 15mins on chat trying to get my pac code, actually got no where said there is a problem, the usual excuses..
I gave up in the end and just resorted to changing my number for every bank etc that uses it for ID. I was online for ages to an 'agent' who seemed to be refusing to acknowledge that there was an issue. I copied and pasted the error message but he just refused to read it. I doubt you'll get anywhere if I'm honest. If there is a technical problem then it's been there ever since April 14 when I first tried to get the PAC and no one seems able to fix it. I seriously doubt that there is a problem. It's more likely something to do with the account.
We are very sorry to hear this.
Did the team advise this was due to a problem with the system or your account?
If you wish, we can send you a PM and raise the request for you?
Thanks,
Natalie
Hi Natalie yes they said it is due to a problem with the system, terrible. That would be great if you could do that for me, I would really appreciate it.
Thanks
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Natalie
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