AMAZON VOUCHER NOT HONOURED

Don’t wait another three months, you’re being fobbed off! Raise an official complaint:

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

Thanks WelshPaul, I've just filled it out. Let's see what they come back with. Already posted it on Trust Pilot also

Hi ​@Builditup 

Sorry to hear this, are you sure it’s iD Mobile who offered the Amazon vouchers?

Was this an offer via GiftCloud/MSE?

Tom

Hi , yes I am sure it was ID Mobile. I got the account, it was through MSE. 

Hey there ​@Builditup, thank you for confirming. If purchased through MSE, you will need to contact Giftcloud directly regarding this, as the vouchers are offered and sent via themselves.

Thank you,

Tyler

Thanks ​@Tyler . Yes I already brought it up to Giftcloud. They said I have to wait another 3 months, and then question it. 

Hi ​@Builditup 

You mention you have raised a complaint and posted to Trust Pilot, was this with ourselves our Gift Cloud?

The voucher is offered and sent by them, not iD.

I have raised a complaint with ID Mobile ​@Siân 

Hi ​@Builditup 

Okay, if you’re already in touch with us please continue there, however it’ll be worth yourself getting in touch with GiftCloud as they are the party offering the voucher, not iD.

Tom

That's really not helpful at all, ​@Tom , as no one seems to take accountability; ID Mobile blames Giftcloud and Giftcloud blame ID Mobile! Pointless! 

Hi ​@Builditup 

I’m sorry you feel that way, we as iD Mobile do not send out the Amazon vouchers offered by the third party.

Please continue with the team you’re in touch with.

Tom

"I'm sorry you feel that way" is not a genuine apology. As mentioned previously, no one seems to be escalating or taking accountability. 

There is no team taking accountability,  as previously mentioned. 

I think it is better if I take the grevience to social media

Afternoon ​@Builditup,

Are both Contracts in your name and were they processed as separate transactions?

Thanks.

Yes and yes

Thanks for confirming ​@Builditup -

I suspect the reason you’ve only received one Gift Card is cause 11 of the T&Cs, which state:

“11. Only one Reward will be delivered per person.”

So despite being processed as separate transactions, the details are for the same person (you). I’d encourage you to continue your correspondence with Gift Cloud, as they handle the entire process, but as they’ve stated it can take up to 90 days for them to process their investigation. Thanks.