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another new issue with ID mobile

  • January 16, 2025
  • 7 replies
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I am now unable to make calls to landline numbers . Absolutely terrible service . I had to use my wife call to book a GP appointment as for some reason it doesn’t let me call landline numbers !!!!!

 

please help 

Best answer by Sadie Maskell

I've encountered this issue for a long time now and each time I complain to ID Mobile they aren't interested unfortunately. They just fob you off with the same answer of try  'sim card in another phone' which ive done and no success! They offered me money off my next bill, I refused and told them it does not fix the issue. I am doing everything I can to leave this dreaded company. Ongoing complaint at mo, if not resolved, I be taking it to the communication Ombudsman. 

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    • Sadie Maskell
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    • January 16, 2025

    I've encountered this issue for a long time now and each time I complain to ID Mobile they aren't interested unfortunately. They just fob you off with the same answer of try  'sim card in another phone' which ive done and no success! They offered me money off my next bill, I refused and told them it does not fix the issue. I am doing everything I can to leave this dreaded company. Ongoing complaint at mo, if not resolved, I be taking it to the communication Ombudsman. 

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      Parinda295
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3158 replies
    • January 16, 2025

    Hey there ​@Parinda295, we’re sorry to hear that.

     

    Have you ever been able to call landline numbers before?

     

    When you try, what error do you get please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • Parinda295
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    • 11 replies
    • January 16, 2025

    What a ridiculous reply is this ????

    have I been to call the landline before ??? 

    if it’s yes, what is your solution?

    if no, what is your solution ?

    I am honestly don’t know as I am so new to id mobile and it’s absolutely terrible .

    What exactly is your solution ??!

    I have tried the usual resets etc

     

     

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 424 replies
    • January 16, 2025

    Don’t show your BAD MANNERS by ranting at employees trying to assist you..

    Geluk
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    • Parinda295
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    • 11 replies
    • January 16, 2025

    ​@Geluk thank you for your inputs on this matter. The frustration you get when you are sick and can’t make a simple landline call to your GP is something I won’t wish upon anyone ! 
     

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    • Parinda295
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    • Active Contributor
    • 11 replies
    • January 17, 2025

    Please can I get a reply 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3158 replies
    • January 17, 2025

    Hey there ​@Parinda295, sorry you feel this way, and we’re only trying to assist you as best as we can, which is why we request certain details to help understand your issue further, and provide the best support possible. Also, please note that we’re not an instant reply service here, so our response times will vary.

     

    My best advice would be to contact the live-chat ASAP, as they will be able to respond quicker, and we’d like to assist you with this as soon as possible, and raise this to our technical team for you, and also troubleshoot further with you:

     

    https://www.idmobile.co.uk/live-chat

     

    If you’d prefer us to PM you, then we’d also be happy to do so. If that’s the case, then our response times here will vary and be slower than via our live-chat.

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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