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blocked account

  • April 4, 2025
  • 4 replies
  • 48 views
Julianhall
New Contributor

You have blocked šŸš« my account.Ā 

I want it restored or I leave your company.Ā 

    This topic has been closed for replies.

    4 replies

    MZone
    Platinum ā€ØContributor
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    • MZone
    • Platinum ā€ØContributor
    • April 4, 2025

    Probably best to resolve this issue by using the iD onlineĀ Live ChatĀ service, to speak to a customer adviser ā€‹@JulianhallĀ Ā Ā 

    The advisers work until 8pm on weekdays and 6pm on weekendsĀ - just tell the 24/7 chatbot youā€™d like to ā€œtalk to a personā€.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • April 4, 2025

    Hi ā€‹@JulianhallĀ 

    Ā 

    Iā€™m sorry to hear this, are all your payments and bills up to date?

    Ā 

    Has a payment been made late?

    Ā 

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Julianhall
    New Contributor
    • Julianhall
    • Author
    • New Contributor
    • April 7, 2025

    Never missed a payment.Ā  Direct debit.Ā 

    It's been 3 days and nobody has done anything.Ā 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • April 8, 2025

    Hey there ā€‹@Julianhall, if your account has been suspended, then this would likely mean that a payment was missed, and therefore, services suspended. It could therefore be that your direct debit failed somehow.

    Ā 

    Have you logged into the iD Mobile app/website to check if a payment is due/has been missed or not?

    Ā 

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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