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Question

blocked account

Julianhall
New
 Contributor

You have blocked 🚫 my account. 

I want it restored or I leave your company. 

    4 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 906 replies
    • April 4, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Julianhall   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 4, 2025

    Hi ​@Julianhall 

     

    I’m sorry to hear this, are all your payments and bills up to date?

     

    Has a payment been made late?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Julianhall
    New
 Contributor
    • Julianhall
    • Author
    • New
 Contributor
    • 1 reply
    • April 7, 2025

    Never missed a payment.  Direct debit. 

    It's been 3 days and nobody has done anything. 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 8, 2025

    Hey there ​@Julianhall, if your account has been suspended, then this would likely mean that a payment was missed, and therefore, services suspended. It could therefore be that your direct debit failed somehow.

     

    Have you logged into the iD Mobile app/website to check if a payment is due/has been missed or not?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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