blocked account

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Julianhall   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

Hi ​@Julianhall 

I’m sorry to hear this, are all your payments and bills up to date?

Has a payment been made late?

Tom

Never missed a payment.  Direct debit. 

It's been 3 days and nobody has done anything. 

Hey there ​@Julianhall, if your account has been suspended, then this would likely mean that a payment was missed, and therefore, services suspended. It could therefore be that your direct debit failed somehow.

Have you logged into the iD Mobile app/website to check if a payment is due/has been missed or not?

Thanks,

Tyler