Hi,

I purchased a phone for my wife at the beginning of the year with ID Mobile as we were tempted by the extremely good price and the £100 Curry’s voucher and also believed that connectivity would be good as it’s on the Three network.

However, 8 months on we haven’t received her £100 Curry’s voucher and the signal has been appalling. I have now proved that there is no issue with the handset (Google Pixel and that the issue is with the network (Multiple posts about peoples problems with it on the community). I have proved it by purchasing a PAYG Three sim card and entered it in the phone as I was sure this would work as ID Mobile uses Three’s network infrastructure. Since changing the SIM card my wife's mobile phone now works perfectly.

Getting to this point has been an absolute nightmare as there is no clear path to support and as such I’m writing this post to see if someone can let me know how I exit the contract as ID Mobile has failed to deliver Customer Support, A network that is fit for purpose i.e. calls can’t connect and when they do they break up constantly and finally they haven’t delivered the £100 Curry’s voucher which was part of the reason we purchased (No it’s not in the junk folder)

Any help appreciated

Regards

M