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can i cancel my phone con

Haris Ali
New
 Contributor

Hello dear id support as I have phone contract with id mobile from 10 months I want to cancel it and phone returned back 

    4 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 351 replies
    • April 14, 2025

    ​@Haris Ali  Unfortunately you're tied into a agreement and you'll have to pay the remaining monthly cost. So depending on the contract length 12 month's 24 month's etc you'll have to pay the remaining 2 month's of 14 month's outright.

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Haris Ali
    New
 Contributor
    • Haris Ali
    • Author
    • New
 Contributor
    • 1 reply
    • April 14, 2025

    20 months contract 

    WelshPaul
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    • WelshPaul
    • Platinum 
Contributor
    • 2747 replies
    • April 14, 2025

    If you text “INFO” to 85075 you should get an SMS from iD with any charges due if you leave iD Mobile now. 

    The following links may also be of help to you:

    https://www.idmobile.co.uk/help-and-advice/list-of-charges

     

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 16, 2025

    Hey there ​@Haris Ali, as advised by ​@JoeKing, we only offer 1, 12 or 24 month plans, not a 20-month plan.

     

    Therefore, if you’re within a 24-month plan, to leave after 10-months, you’d need to pay the early termination fee for leaving 14-months early, as you’d be outside the returns window.

     

    Thanks,

    Tyler

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