Skip to main content

can i cancel my phone con


Haris Ali
New Contributor

Hello dear id support as I have phone contract with id mobile from 10 months I want to cancel it and phone returned back 

4 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • 527 replies
  • April 14, 2025

@Haris Ali  Unfortunately you're tied into a agreement and you'll have to pay the remaining monthly cost. So depending on the contract length 12 month's 24 month's etc you'll have to pay the remaining 2 month's of 14 month's outright.

 

Joe


Haris Ali
New Contributor
  • Author
  • New Contributor
  • 1 reply
  • April 14, 2025

20 months contract 


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 3633 replies
  • April 14, 2025

If you text “INFO” to 85075 you should get an SMS from iD with any charges due if you leave iD Mobile now. 

The following links may also be of help to you:

https://www.idmobile.co.uk/help-and-advice/list-of-charges

 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 6659 replies
  • April 16, 2025

Hey there ​@Haris Ali, as advised by ​@JoeKing, we only offer 1, 12 or 24 month plans, not a 20-month plan.

 

Therefore, if you’re within a 24-month plan, to leave after 10-months, you’d need to pay the early termination fee for leaving 14-months early, as you’d be outside the returns window.

 

Thanks,

Tyler