Skip to main content

can I upgrade early?

  • December 26, 2024
  • 1 reply
  • 433 views

Kallum Hughes
Community Member

My pixel isnt working properly anymore and I need to upgrade asap as Im without a working phone now. How can I go about this as I can't afford to buy 2 contacts. 

1 reply

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • December 27, 2024

Hi ​@Kallum Hughes 

 

Your earliest upgrade date can be found in the iD Mobile app, if you’re already on a 24 month device plan, this upgrade date will be 22 months into your contract (60 days before the contracted term ends).

 

It wouldn’t be possible to move this date any earlier, sorry.

 

Tom