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george.read
New Contributor
Oct 30, 2025 4:32 PM UTC
Solved

can someone contact me re signal

Swapped from EE to id a few months ago. The signal is so bad, don't get any in work at all or if im in a shop or supermarket. It's basically pointless? Feel tricked and scammed as the coverage checker said good coverage. Feel like I've been misled

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    WelshPaul
    WelshPaulAnswer
    Platinum 
Contributor
    Oct 30, 2025 7:16 PM UTC

    You mentioned switching a few months ago? That’s months, not weeks. Deciding not to test the service when you had the chance is a choice you might have to live with if you’re outside the returns window. If your workplace has poor coverage, then your options are limited to using WiFi calling or paying an early termination fee and switching back to EE. Unfortunately, cellular service isn’t guaranteed in every location. Hopefully, the signal improves once THREE completes whatever maintenance work they have in progress at that location. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    5 replies

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    Oct 30, 2025 4:43 PM UTC

    Hi George,

     

    Thank you for your message. I’m sorry to hear that you’re experiencing coverage issues in your area. We can check the network coverage to see if there are any problems causing this. Could you please provide the postcode where you’re having the most issues?

     

    Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    george.readAuthor
    New Contributor
    Oct 30, 2025 5:25 PM UTC

    Anywhere central Bristol but worse is BS2 0JJ which is my office everyday. 
    thanks 

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    Oct 30, 2025 5:54 PM UTC

    Swapped from EE to id a few months ago. The signal is so bad, don't get any in work at all or if im in a shop or supermarket. It's basically pointless? Feel tricked and scammed as the coverage checker said good coverage. Feel like I've been misled

    Tricked and scammed? Really? One of the reasons we have a cooling-off period is that we can test out the service before fully committing to whatever minimum term we agreed to. iD Mobile offers up to 30 days, unlike any other network. If the service is so bad, then why on earth didn’t you cancel it when you had the chance?


    The postcode you provided indicates an issue in that area but take that with a grain of salt. I received the same message when entering my home postcode for nearly 18 months although I never experienced any issues. It was related to the 3G switch off I believe.


    Personally, while I haven’t visited every postcode in Bristol, I haven’t had any issues in central Bristol. Perhaps try inserting your SIM card into a different device; it might be your phone at fault.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    george.readAuthor
    New Contributor
    Oct 30, 2025 6:34 PM UTC

    Are you official answer or response? And I've been on annual leave and was still using my EE sim until it ported over on my date I chose. So I've only had a few days really using it in that postcode area and as you said, it showed an error but it's prolonged and can hardly use it in the main area i need it for. 
    You shouldn't make assumptions that I should have cancelled when i had the chance, i hadn't had the chance above to fully test it. It's not helpful or productive in trying to fix any issue i have. 
     

    its an eSIM, and the EE sim i used in the same building had full 5G service all the time. I have 0 4G in my office. 

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    Oct 30, 2025 7:16 PM UTC

    You mentioned switching a few months ago? That’s months, not weeks. Deciding not to test the service when you had the chance is a choice you might have to live with if you’re outside the returns window. If your workplace has poor coverage, then your options are limited to using WiFi calling or paying an early termination fee and switching back to EE. Unfortunately, cellular service isn’t guaranteed in every location. Hopefully, the signal improves once THREE completes whatever maintenance work they have in progress at that location. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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