Swapped from EE to id a few months ago. The signal is so bad, don't get any in work at all or if im in a shop or supermarket. It's basically pointless? Feel tricked and scammed as the coverage checker said good coverage. Feel like I've been misled
Answer
can someone contact me re signal
Best answer by WelshPaul
You mentioned switching a few months ago? That’s months, not weeks. Deciding not to test the service when you had the chance is a choice you might have to live with if you’re outside the returns window. If your workplace has poor coverage, then your options are limited to using WiFi calling or paying an early termination fee and switching back to EE. Unfortunately, cellular service isn’t guaranteed in every location. Hopefully, the signal improves once THREE completes whatever maintenance work they have in progress at that location.
Hi George,
Thank you for your message. I’m sorry to hear that you’re experiencing coverage issues in your area. We can check the network coverage to see if there are any problems causing this. Could you please provide the postcode where you’re having the most issues?
Michael
+26Swapped from EE to id a few months ago. The signal is so bad, don't get any in work at all or if im in a shop or supermarket. It's basically pointless? Feel tricked and scammed as the coverage checker said good coverage. Feel like I've been misled
Tricked and scammed? Really? One of the reasons we have a cooling-off period is that we can test out the service before fully committing to whatever minimum term we agreed to. iD Mobile offers up to 30 days, unlike any other network. If the service is so bad, then why on earth didn’t you cancel it when you had the chance?
The postcode you provided indicates an issue in that area but take that with a grain of salt. I received the same message when entering my home postcode for nearly 18 months although I never experienced any issues. It was related to the 3G switch off I believe.
Personally, while I haven’t visited every postcode in Bristol, I haven’t had any issues in central Bristol. Perhaps try inserting your SIM card into a different device; it might be your phone at fault.
Are you official answer or response? And I've been on annual leave and was still using my EE sim until it ported over on my date I chose. So I've only had a few days really using it in that postcode area and as you said, it showed an error but it's prolonged and can hardly use it in the main area i need it for.
You shouldn't make assumptions that I should have cancelled when i had the chance, i hadn't had the chance above to fully test it. It's not helpful or productive in trying to fix any issue i have.
its an eSIM, and the EE sim i used in the same building had full 5G service all the time. I have 0 4G in my office.
+26You mentioned switching a few months ago? That’s months, not weeks. Deciding not to test the service when you had the chance is a choice you might have to live with if you’re outside the returns window. If your workplace has poor coverage, then your options are limited to using WiFi calling or paying an early termination fee and switching back to EE. Unfortunately, cellular service isn’t guaranteed in every location. Hopefully, the signal improves once THREE completes whatever maintenance work they have in progress at that location.
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