Cancel contract as upgrade phone not delivered - I'm within the 30 day colling off

@NellyPJ - you’ll need to wait for the investigation to be completed before we can initiate a return/cancellation. Thanks.

Great, so because of DPDs incompetence and ID Mobiles slow customer service (day 16 and counting) I'm being punished. A great way to lose a paying customer.

I can only apologise @NellyPJ - I see on the system a Return Order has been opened on the 3rd September. I’d recommend following up with our Live Chat team, as they were previously handling things. Thanks.

I've done as you asked. They've escalated, for the 3rd time with DPD, who will no doubt continue to ignore the issue, while I'm tied into a contract I can't leave because of some else's incompetence.

I'm not sure if ID Mobile understand that a lost phone can't be returned because it is lost. 

@NellyPJ - I see you also contacted on the 15th September to follow up. I’ve also escalated this to our team. Will share an update soon. Thanks.

Morning @NellyPJ,

I see this has been escalated as a formal complaint, so will leave it to the complaints team to handle your enquiry.

Thanks.