- I ordered an upgrade which was supposed to be delivered on 22 Aug (today 2 Sept) by DPD - it never turned up so I called DPD. DPD state they’ve lost it, but stated it’s MY issue so I have to contact ID Mobile to resolve it.
- I’ve done that and logged an escalation with ID Mobile customer support, but DPD aren’t responding to ID Mobile escalations.
- I’ve not been able to use the phone I’m actually paying for and no longer feel like it’s worth the hassle.
- As I’m well within the 30 day cooling off period (as I bought it via the ID Mobile website) I assume I’ll be able to cancel my contract once I’ve obtained a Return Transaction Number, but DON’T actually have anything to return as it’s not been delivered, and WILL NOT be charged?
Solved
Cancel contract as upgrade phone not delivered - I'm within the 30 day colling off
Best answer by Matthew T
Morning
I see this has been escalated as a formal complaint, so will leave it to the complaints team to handle your enquiry.
Thanks.
Reply.
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