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Cancel contract due to dementia


Phone not used for years, but still billed monthly.  Wife has dementia. How do I cancel  iD contract?

Best answer by LordFeltchly

Maybe you would find:

 

or:
 

useful?

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2 replies

  • Helpful Contributor
  • 27 replies
  • Answer
  • August 26, 2024

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8765 replies
  • August 28, 2024

Hi @Michel Rogers 

 

If you’re the account holder, please let us know so we can get in touch and assist you directly, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

If your Wife is the account holder, it may be best to contact the vulnerable customers team about this.

 

https://www.idmobile.co.uk/legal/accessibility

 

Tom