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Question

cancel contract early


Rosie Dawe
Community Member

I am wanting to end my contact early. I am aware that I will need to pay the final bill. 
 

my question is: does this cover the cost of the phone and the ID plan? What happens to the phone after I pay it? 
 

any help/ advise would be appreciated. 
 

thankyou

2 replies

MZone
Gold Contributor
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  • Gold Contributor
  • 655 replies
  • March 9, 2025

Early termination of a contract with iD results in a termination fee. To check if there is an early termination fee, text INFO to 85075 from the phone with the iD SIM. The reply will provide this information if 30-days notice of cancellation is given. If you give 30 days notice to terminate the contract and number will be ceased. 

As you are paying your contract off you get to keep the phone.

If you want to keep your number you can request a PAC code and transfer the number to another network - when the number transfers this will be classed as your termination date.

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7891 replies
  • March 10, 2025

Hi ​@Rosie Dawe 

 

The cost of your plan considers the device purchased as well as the tariff. The phone is yours to keep from purchase.

 

Let us know if you need any assistance with cancelling the plan itself.

 

Tom