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cancel contrwct while on cooling off period

  • December 4, 2024
  • 1 reply
  • 19 views

The switch to is mobile it is not an easy one and the customer service is a joke. Therefore I decide to cancel the contract while being within the cooling off period. When I clicked at the option to find out the costs for leaving to my surprise I was informed that I’d wants to charge me the whole amount for the rental line (94 pounds)plus the bill for the first month even though I am I’d customer just for a day. How is that possible?

 

anyone had a similar experience? The safest way is to go to the nearest curry’s store and seek for assistance?

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • December 6, 2024

Hi ​@Bellgar 

 

Sorry to hear you feel this way, what issues have you had with switching to us?

 

When using the app, that’d be for a standard cancellation, if you wish to make a return (this would be the case even if you’re not physically returning anything to us) we’d recommend getting in touch with us directly.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

If you’ve purchased directly from Currys, we’d recommend going to Currys, if from iD, to iD.

 

Tom