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cancel my phone account please

  • September 5, 2024
  • 2 replies
  • 188 views

Tony Freeth
Community Member

I want to cancel my phone account as I do not use the phone anymore as my wife has since recently died Thank you

Best answer by LordFeltchly

If the phone is in your name, then you may find:

To be of use.  If the phone is in your wife’s name, then:

https://community.idmobile.co.uk/cancelling-an-id-mobile-plan-109/how-do-i-cancel-my-id-mobile-plan-43727

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2 replies

  • Helpful
 Contributor
  • 27 replies
  • Answer
  • September 5, 2024

If the phone is in your name, then you may find:

To be of use.  If the phone is in your wife’s name, then:

https://community.idmobile.co.uk/cancelling-an-id-mobile-plan-109/how-do-i-cancel-my-id-mobile-plan-43727


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • September 9, 2024

Hey there @Tony Freeth, we’re very sorry to hear about your loss.

 

As kindly advised by @LordFeltchly, the link sent above will assist in cancelling the contract, if it’s under your name.

 

If under your Wife’s name, then please contact our live-chat via the link below, and give us your Wife’s full name, full address including postcode, email address and phone number, as well as a copy/photo of the death certificate, and we can close down the contract and cancel any remaining charges.

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tylre