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Cancel my SIM plan

  • November 29, 2024
  • 6 replies
  • 256 views
H
New
 Contributor

Hi, I am trying to cancel my sim only contract and request a PAC code. However when I try and do this I keep getting an error message saying ‘something went wrong’. Please can someone help. Thanks Andrew 

Best answer by heskey100

Thank you i have resolved this now.

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    6 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2144 replies
    • November 29, 2024

    Hi ​@heskey100 

     

    Thanks for reaching out to us here on the community. 

     

    We are sorry to hear you are experiencing issues cancelling your plan and getting your PAC. 

    The quickest way to resolve this would be to reach out to our Live Chat team here. 

     

    Please do let us know if you have any further questions or concerns. 

     

    Thanks, 

     

    Nat 

    H
    New
 Contributor
    • heskey100
    • Author
    • New
 Contributor
    • 2 replies
    • November 29, 2024

    Hi. I've tried the live chat but it is of no help and I keep going round in circles.

    H
    New
 Contributor
    • heskey100
    • Author
    • New
 Contributor
    • 2 replies
    • Answer
    • November 29, 2024

    Thank you i have resolved this now.

    G
    New
 Contributor
    • GAO
    • New
 Contributor
    • 1 reply
    • December 1, 2024

    I just got a new phone contract from iDmobile and want to cancel my existing IDmobile sim contract

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8369 replies
    • December 3, 2024

    Hi ​@heskey100 

     

    Glad to hear that’s sorted now.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8369 replies
    • December 3, 2024

    Hi ​@GAO 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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