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cancel phone contract

  • December 30, 2024
  • 1 reply
  • 61 views
Marc Heath
New Contributor

I would like to cancel a phone I ordered on 14/12/24 that I still haven't received yet and that I have already need billed 44.99 for a monthly bill

Thanks

    This topic has been closed for replies.

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • December 30, 2024

    Hey there ​@Marc Heath, we’re sorry to hear you’d like to leave already.

     

    You will need to contact the provider that you purchased from directly, i.e iD Mobile, Carphone Warehouse, Mobiles.co.uk or Currys for example. If you purchased online, you’d have 30-days to return, so please contact them immediately to help with doing so. You can contact us via live-chat if purchased directly from us:

     

    https://www.idmobile.co.uk/live-chat

     

    If you purchased from anywhere except ourselves, or in-store, then you’d only have a 14-days return period, which you’d unfortunately be outside of if trying to return from now.

     

    Thanks,

    Tyler

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