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Answer

cancel sim subscription

  • December 12, 2024
  • 4 replies
  • 212 views

Mark Barrigan
New Contributor

I want to cancel my sim subscription 

Best answer by Geluk

Can’t be done on a user forum; contact id via CHAT.

4 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • Answer
  • December 12, 2024

Can’t be done on a user forum; contact id via CHAT.


Mark Barrigan
New Contributor
  • Author
  • New Contributor
  • December 12, 2024

Do you know the number to contact them 


Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 12, 2024

You can DIY cancel and it’s quicker sorting this out yourself. Read the one that applies to you.

 

(if PAYG) and are moving to another provider

 

 

Or (if monthly) and are moving to another provider

 

 

 

Not switching networks and want to end your plan

  • In the iD Mobile app or My Account Online.

 To disconnect in the iD Mobile app or My Account online, you can:

  1. Open the iD Mobile app or log-in to My Account Online.
  2. Tap ‘Plan’.
  3. Tap ‘Leave iD’.
  4. Tap ‘Cancel my iD plan’.

 

Or as already advised

The quickest way to disconnect is in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • December 13, 2024

Hi ​@Mark Barrigan 

 

I’d recommend the above from ​@Geluk & ​@Daz_S, to cancel your plan, please get in touch directly.

 

Tom