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Community Member
April 27, 2026
Question

cancellation and leave ID

  • April 27, 2026
  • 5 replies
  • 119 views

Hi, I’ve tried to cancel my account several times and have been assured no further money will come out of my account but on requesting a pac code which I was told I already have there is an estimated final bill?! I want to leave ID and have cancelled my direct debit as per the conversation via live chat. Could you please help me to cancel my account without the protracted issues which are ultimately left unresolved to prevent people from leaving the network! I’m very disappointed with the customer service I have received so far.

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Hb16440,

     

    Sorry to hear about the frustration you’ve had while trying to close your account.

     

    Just to clarify how it works, a PAC code on its own doesn’t cancel your iD Mobile plan. In order for your account to fully disconnect and for charges to stop, the PAC code needs to be used with your new network. Once it’s used, your number is transferred and your iD account will automatically close shortly after.

     

    If the PAC hasn’t been used yet, the account will remain active, and this can sometimes lead to a final bill being generated, especially if there’s any remaining line rental or charges up to the point of cancellation/porting.

     

    The “estimated final bill” you’ve seen is likely reflecting any outstanding balance that’s still due on the account up to the cancellation or transfer date. This is completely normal and can include usage charges or remaining plan costs.

     

    I do see that we are already communicating privately, and I have responded to you on there. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    New Contributor
    May 7, 2026

    Hi ​@Gemma M, I’d like to cancel my direct debit to ID -  I’m still being charged even after cancelling the contract etc. it’s also not letting me back into the app. Please can you get in touch with me personally. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 7, 2026

    Hi ​@sim19,

     

    I am so sorry to hear of the issues that you are facing with your bill. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    New Contributor
    July 30, 2026

    Hi,

    I’ve cancelled my sim on the 5th of this year, and paid the final deposit for it, but I’m still being charged for it?

     

    could you please get in touch with me personally as soon as I possible? Thanks so muxh

    iD Mobile Employee
    July 30, 2026

    Hi ​@charlieh122 

     

    I am so sorry to hear of the issues that you are facing with your bill. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.