cancellation and leave ID

Forum|Forum|5 months ago
April 27, 2026
5 replies
139 views

Hi, I’ve tried to cancel my account several times and have been assured no further money will come out of my account but on requesting a pac code which I was told I already have there is an estimated final bill?! I want to leave ID and have cancelled my direct debit as per the conversation via live chat. Could you please help me to cancel my account without the protracted issues which are ultimately left unresolved to prevent people from leaving the network! I’m very disappointed with the customer service I have received so far.

Gemma M

iD Mobile Employee

Hi @Hb16440,

Sorry to hear about the frustration you’ve had while trying to close your account.

Just to clarify how it works, a PAC code on its own doesn’t cancel your iD Mobile plan. In order for your account to fully disconnect and for charges to stop, the PAC code needs to be used with your new network. Once it’s used, your number is transferred and your iD account will automatically close shortly after.

If the PAC hasn’t been used yet, the account will remain active, and this can sometimes lead to a final bill being generated, especially if there’s any remaining line rental or charges up to the point of cancellation/porting.

The “estimated final bill” you’ve seen is likely reflecting any outstanding balance that’s still due on the account up to the cancellation or transfer date. This is completely normal and can include usage charges or remaining plan costs.

I do see that we are already communicating privately, and I have responded to you on there.

Regards,

Gemma M

The iD Mobile Social Media Team

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S

sim19

New Contributor

Hi @Gemma M, I’d like to cancel my direct debit to ID - I’m still being charged even after cancelling the contract etc. it’s also not letting me back into the app. Please can you get in touch with me personally.