Cancellation of Plan

Question

I cancelled my plan yesterday 8th July 2024 but I have not received confirmation. Is this normal?

andewhite · Accepted Answer

I think 30-days notice is required for a cancellation, @Karl Verschuur.

If you gave iD notice yesterday, your contract ends around 7th August 2024.

Perhaps iD Mobile don’t acknowledge a cancellation - maybe speak to a customer adviser online.

Tyler · Answer

Hey there @Karl Verschuur, welcome to Community!

If you’re awaiting confirmation still, or unsure if you’ve cancelled correctly, please contact us via our live-chat:

Thank you,

Tyler

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