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Cancellation of Plan


I cancelled my plan yesterday 8th July 2024 but I have not received confirmation. Is this normal?

Best answer by andewhite

I think 30-days notice is required for a cancellation, @Karl Verschuur

If you gave iD notice yesterday, your contract ends around 7th August 2024. 

Perhaps iD Mobile don’t acknowledge a cancellation - maybe speak to a customer adviser online. 

https://idmobile.co.uk/live-chat 

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andewhite
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Contributor
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  • 11680 replies
  • Answer
  • July 9, 2024

I think 30-days notice is required for a cancellation, @Karl Verschuur

If you gave iD notice yesterday, your contract ends around 7th August 2024. 

Perhaps iD Mobile don’t acknowledge a cancellation - maybe speak to a customer adviser online. 

https://idmobile.co.uk/live-chat 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2230 replies
  • July 24, 2024

Hey there @Karl Verschuur, welcome to Community!

 

If you’re awaiting confirmation still, or unsure if you’ve cancelled correctly, please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler