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Cannot add family using refer a friend

  • October 15, 2024
  • 6 replies
  • 110 views
A
  • Anonymous

I joined idmobile in April and now want to switch the rest of my family (3 other accounts) to idmobile.

However, when I try and do this, I just keep getting rejected saying the credit check has failed. I’ve checked my credit rating - Experian shows it as 999 out of 999. I’ve also had an account since April, paying by DD each month.

It was rejected in August but customer care said they were not able to advise why this was, so they asked me to wait a month and try again… I waited 2 months instead, but still it does not work and my order is rejected. None of the reasons given in the email apply to me.

I don’t want 1 user on idmobile and the rest of my family on something else, so I’ll just switch myself back if this doesn’t work.

This is also the 2nd post i’ve tried to make here asking for help. The first post said it was being moderated before posting, but never appeared. I’ve just come back here to see if someone has responded and my account is totally blank saying i’ve never posted here!

I hope you understand, I’m starting to lose my patience with idmobile.

 

 

Best answer by Tom

Hi @runciblehat 

 

If you’ve failed a credit/security check there’s nothing we can do to change that and very little information we can give, we wish you the best of luck with your new provider.

 

Tom

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    6 replies

    A
    • Anonymous
    • 0 replies
    • October 15, 2024

    just had a PM reply to this…. was hoping it would be some decent help or even someone from idmobile customer support … but it was someone with really bad english trying to pretend to be customer support and asking for my details. Oh dear - I think it really is time to give up with this company.

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • October 19, 2024

    Hey there @runciblehat, welcome to Community!

     

    The likelihood and reasoning for the failed credit checks for the orders is likely to be due to ordering more than one contract in quick succession. If you require further information as to why you’re orders are failing, I’d recommend checking the link below, and calling our sales team on 02071391397.

     

    https://www.idmobile.co.uk/help-and-advice/credit-checks-explained

     

    In terms of the fake message pretending to be us, we can only apologise for this. You will be able to see on our accounts whose an iD Mobile staff member, so please ensure to double check when you receive a message or reply via our Community pages.

     

    Thanks,

    Tyler

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    A
    • Anonymous
    • 0 replies
    • November 8, 2024

    Hi @Tyler  - thanks for the reply but you don’t appear to have read my original post?  It isn't due to ordering more than one contract in quick succession as I tried again 2 months later with just a single order and it still failed. As I also said, I’d already contacted sales but was told you could not tell the reason why and just that it would be one of a list of reasons you emailed me - but could not say which one - and anyway regardless of this none of them applied anyway.

    I also then raised a complaint to customer services, but this was pretty useless as the person who called me back just confirmed the same thing… that you do a check and if it fails you have no idea why.

    Anyway… I’ve given up and got my family on another supplier now (who didn’t seem to have an issue with my credit score - as nobody else has had, ever) and just about to get a PAC myself to leave idMobile.

    Hopefully you guys will improve your sales process, instead of getting 3 extra accounts, you’ve lost my custom completely.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • Answer
    • November 8, 2024

    Hi @runciblehat 

     

    If you’ve failed a credit/security check there’s nothing we can do to change that and very little information we can give, we wish you the best of luck with your new provider.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    • Anonymous
    • 0 replies
    • November 9, 2024

    Probably try and work out why someone who is telling you they have a 99% credit rating is failing checks, so you don’t lose potential business. Not doing this just demonstrates a lack of interest in getting new customers, which will eventually mean you’ll have none. 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • November 9, 2024

    Hi @runciblehat 

     

    Your credit rating means nothing to anybody except the company who is providing it to you.

     

    Tom

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