I applied for an upgrade. The phone arrived but DPD wouldn’t leave it without the PIN which my husband didn’t have because my current phone doesn’t work in our village due to the 3G switch off. Instead of re delivering DPD sent it back to ID and this is where I discovered that ID has the worst service and clearly their people must hate working there. When I tried to get the upgrade re delivered and asked to go on my old plan until the new phone arrived, they cut me off. When I got reconnected it was on PAYG only no communication, despite a promise of a call back. I now can’t upgrade, have no idea what to do with a PAYG phone and have paid for a phone I didn’t get. No one helps. None of the 5 people I’ve dealt with takes responsibility. I chose ID because of a money saving expert recommendation. I’m contacting them now to make sure it’s clear to people that they might be cheap but they are useless if something doesn’t go right. I see that I’m not the only one to experience this kind of bad behaviour-anyone got a hack to get them to listen.? This is taking up hours of my life.
cant get my upgrade
Best answer by macdac08
I’ve just had the very same problem. I tried for an upgrade but received no email to confirm and when they tried to deliver the phone I had no code, it had been sent to my sons number but he was at college and didn’t receive until later. The phone was returned and they promised to redeliver but again got no email or code so didn’t know when it was. Got nothing from the carrier either. On my third chat they said they would resend it after it was returned to depot. Guess what? No email or code again and after my fifth conversation I was told it was cancelled and my old contract would be back in place and I would have to reorder. My son has gone away on a residential today and guess what. His phone has gone knackered and he now has no phone. I can’t reorder a new one because the code will be sent to his number on the old phone that’s stopped working. Customer service has been diabolical to say the least. They haven’t done anything they said and clearly haven’t acted on the conversations we’ve had. I’m now in the process of cancelling and buying somewhere else. It’s been a joke.
+25
DPD would require a PIN for delivery, it would be the recipient’s responsibility to have this code ready.
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Tom
Hi Tom it’s not the lack of a PIN it’s the fact there was no delivery but it was the fact that when I tried to get a redelivery you cancelled my account without my consent, putting it to pay as you go, but without changing the account properly so I had pay as you go that I didn’t want, but no way to top up because your systems still showed me as paying monthly.
after 3 attempts to sort it out I gave up, and bought a new contract, only to discover you wouldn’t transfer the number I’d had since 2011. However finally after filing 2 complaints it looks like you sorted it and merged the old and new account. Thanks to a lady in the complaints team who took responsibility. Communication was terrible. I just had to guess from texts that the issue had been resolved.
I’ve just had the very same problem. I tried for an upgrade but received no email to confirm and when they tried to deliver the phone I had no code, it had been sent to my sons number but he was at college and didn’t receive until later. The phone was returned and they promised to redeliver but again got no email or code so didn’t know when it was. Got nothing from the carrier either. On my third chat they said they would resend it after it was returned to depot. Guess what? No email or code again and after my fifth conversation I was told it was cancelled and my old contract would be back in place and I would have to reorder. My son has gone away on a residential today and guess what. His phone has gone knackered and he now has no phone. I can’t reorder a new one because the code will be sent to his number on the old phone that’s stopped working. Customer service has been diabolical to say the least. They haven’t done anything they said and clearly haven’t acted on the conversations we’ve had. I’m now in the process of cancelling and buying somewhere else. It’s been a joke.
+24Hey there
Our sincere apologies once again Tamzin.
Thanks,
Tyler
+24Hey there
What was said in your last contact with us and with which team?
Thanks,
Tyler
Reply.
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