My ex husband got a new phone for my daughter (several years ago) and made a hash of closing the ID account and transferring the number so it never happened. She had a new number and a contract with a new provider. Money was paid to ID for a very long time for nothing as the old number was not being used and it hadn’t been cancelled either. I set the account up for my daughter so it is my details although it was paid for from a joint account that only he (my ex) uses. Well he no longer pays anything into that account so ID were not being paid and they are chasing me (well emailing my daughter which she has only just told me about!) I need the to close the account ASAP but we no longer have the SIM and cannot access the account. I have created this as I also have an ID account. Trying to get anything done is an absolute nightmare. I’m going around in circles. Please help!
Hello
Thank you for getting in touch.
We are sorry to hear this has happened and for any issues you have faced trying to get this resolved.
We would need to take a look from our side so we are going to pop you over a private message to take some more details.
Please keep an eye on your inbox for a message from me.
Thanks,
Nat
I have replied to your private message but haven’t heard anything back. Can we please proceed? Many thanks.
Hello
We apologise for any delays.
Our team are working hard to get back to everyone’s messages as quickly as possible.
Our Live Chat team are also available here.
Thanks you for your patience.
Nat
Reply
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.