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complaint

  • June 29, 2025
  • 9 replies
  • 169 views
Mark Forbes
New Contributor

Hi I was leaving idmobile and went to pay my final bill but I couldn’t access there on line account as they restricted my account and then phoned them and there automated phone line wasn’t working either it was only £4 bill but after months they said I have missed 2 payments and put it on my credit report the bill is gone know and I am in credit for £5 is there any thing I can do to get this off my credit report 

thanks 

Best answer by Tyler C

Hey there ​@Mark Forbes, we’re sorry to hear that. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Thanks,

Tyler

    9 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • June 30, 2025

    Hey there ​@Mark Forbes, we’re sorry to hear that. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Mark Forbes
      New Contributor
      • Mark Forbes
      • Author
      • New Contributor
      • June 30, 2025

      Will wait for your message thanks 

        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • July 1, 2025

        No problem ​@Mark Forbes, we’ll continue the conversation there.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Mark Forbes
        New Contributor
        • Mark Forbes
        • Author
        • New Contributor
        • July 1, 2025

        Hi Tyler 

        have you looked into my account 

        thanks 

        A
        iD Mobile Employee
        Forum|alt.badge.img+6
        • Anika A
        • iD Mobile Employee
        • July 1, 2025

        Hi ​@Mark Forbes 

         

        Have you received a PM from my colleague Tyler?

         

        Anika

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Mark Forbes
        New Contributor
        • Mark Forbes
        • Author
        • New Contributor
        • July 1, 2025

        Not yet thanks was talking yesterday but nothing today 

        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • July 1, 2025

        Hey there ​@Mark Forbes, we will get back to all customers via PM as soon as possible. 

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Mark Forbes
        New Contributor
        • Mark Forbes
        • Author
        • New Contributor
        • July 1, 2025

        No problem thanks 

          Tyler C
          iD Mobile Employee
          Forum|alt.badge.img+24
          • Tyler C
          • iD Mobile Employee
          • July 1, 2025

          You’re very welcome ​@Mark Forbes.

           

          Kind regards,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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