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contract cancellation

  • January 25, 2025
  • 1 reply
  • 109 views

Has my contract been cancelled as per request via carphone warehouse. Has this been actioned as I've received a message sending my PAC code and saying that you shall continue to take payments if not used by expiry date which should of been done already in the carphone warehouse yesterday.

If not i wish for the phone contracts for both myself and my husband Andrew Walker to be terminated by Monday 27/02/25 at the latest

Best answer by Kash

Hi ​@Ann Walker,

Welcome to the Community!

Have you used the PAC codes and moved the number to another network?

Once the number moves to another network the account with us should disconnect.

Please let us know and we can assist further.

 

Kash

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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • January 27, 2025

Hi ​@Ann Walker,

Welcome to the Community!

Have you used the PAC codes and moved the number to another network?

Once the number moves to another network the account with us should disconnect.

Please let us know and we can assist further.

 

Kash