cooling off | iD Mobile Community
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cooling off

  • January 23, 2025
  • 5 replies
  • 46 views
Y
New Contributor

Hi,

trying to cancel my sim pnly plan during cooling off period, can’t get through to chat due to obviouls other issues today (Thursday 23rd), but am well within 30 days postal cooling off period.

Please cancel.

Edd

    5 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • January 24, 2025

    Hello ​@yogibear1969 

     

    Thanks for getting in touch with us here on the community. 

     

    We are very sorry to hear you are experiencing issues when attempting to cancel the service. 

    What happens when you try to contact us via Live Chat? This would be the quickest option to have the service cancelled. 

     

    If you are still unable to contact Live Chat, please let us know and we can arrange a private message. 

     

    Thanks, 

     

    Nat 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Y
    New Contributor
    • yogibear1969
    • Author
    • New Contributor
    • January 25, 2025

    HI,

    I couldn’t get thourgh to live chat as it was the ‘3’ decided to meltdown! haven’t tried since but will try now.

    Edward

    Geluk
    Silver Contributor
    Forum|alt.badge.img+10
    • Geluk
    • Silver Contributor
    • January 25, 2025

    or send DIRECT MESSAGE on X to:-

    @iD_Mobile_UK

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Y
    New Contributor
    • yogibear1969
    • Author
    • New Contributor
    • January 25, 2025

    hi, all done via live chat now, thanks

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • January 27, 2025

    Hi ​@yogibear1969,

    Glad to hear that the issue is resolved.

    Please get back to us if you require further assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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