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customer service

  • January 26, 2025
  • 1 reply
  • 48 views
L
Community Member

This is disgraceful I broke down yesterday I couldn’t call ANYONE on the side of a motorway trying to get someone to stop to help it’s DISGUSTING that I’m paying for a service and after 9 days of complaining STILL NOT FIXED! No easy way to contact people not a network id recommend joining at all!! 
 

if anyone can shed any light on how you contact a actual person to talk to that they answer im all ears! 
 

thanks 🙏 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3947 replies
    • January 27, 2025

    Hey there ​@lucynorton89, we’re sorry to hear this.

     

    I see you mentioned you’ve raised a complaint with us, so our complaints team should be in touch ASAP. How did you raise the complaint please?

     

    Thank you,

    Tyler

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