deletion of two small contracts of 10 pounds each

Hi there ​@Grzegorz13 

You may need to reinstate the direct debit first and then follow this

• How do I cancel my iD Mobile plan? F.A.Q.

If you’re not switching networks and simply want to cancel your plan, then follow the steps below:

• In the iD Mobile app or My Account Online.

 To disconnect in the iD Mobile app or My Account Online, you can:

1. Open the iD Mobile app or log-in to My Account Online.
2. Tap ‘Plan’.
3. Tap ‘Leave iD’.
4. Tap ‘Cancel my iD plan’.

• Live Chat.

The quickest way to disconnect is in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

Thank you very much for your answer, I just wanted to ask because I don't see the option to restore direct debit on my bank account? but when I go to the iD Mobile app or My Account Online. I only see my permanent 24-month contract that I am currently paying for, but I don't see these two contracts of £10. Could I ask for help where I can find them?

Kind regards 

Grzegorz 

Hey there ​@Grzegorz13, thank you for reaching out. Cancelling the direct debit does not cancel the contract, that’s correct.

To cancel and give your 30-days notice, simply contact our live-chat, and they can process the disconnections for you:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

You would need to log into each of the accounts. You must only be signing into your 24 month account.

Regardless the link Tyler posted will put in touch with the right team. You would need the account holders name and each of the phone numbers you wish to cancel - don’t post them on here though as anyone can see them.

Good morning, yesterday I managed to log in to each of these 2 accounts and pressed the plan, leave id and cancel my id plan, as written, but unfortunately each time an error popped up and it was not possible to do it.

Kind regards 

Grzegorz 

I tried to delete it by talking on live chat, but I'm afraid that it will delete my 24-month contract that I have and I don't want to delete it, and I'm writing from this number that I don't want to delete, please help.

Grzegorz 

Hi there ​@Grzegorz13 If you look at one of my previous replies it gave you the link the the online account method (not the iD app) - this method does not use the app at all and thus it won’t have any of the app related issues. Just remember to clear the cache etc when closing each accounts

(edited to remove the reference to the app)

1. Log-in to My Account Online.
2. Tap ‘Plan’.
3. Tap ‘Leave iD’.
4. Tap ‘Cancel my iD plan’.

As long you access the live chat using the account details you wish to close using live chat should be safe.

So do not use your 24 month account details and use ‘account 1’ to access live chat and cancel this account

And to prevent your account go back to live chat using ‘account 2’ to access the live chat and cancel this account.

Both should then be closed without using any of your 24 month account details

Hi ​@Grzegorz13 

Please follow the steps provided by ​@Daz_S and let us know how you get on.

Thank you ​@Daz_S 

Nat 

Good afternoon, when it comes to deleting these two contracts, can I just give you these two phone numbers and can you delete them please?

Hi ​@Grzegorz13,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash