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dont recognise the phone number linked to my account


Hamish Russell Thoburn
Community Member

I don’t recognise the number registered to my account.

I’ve closed the bank account attached to the bill payments so payment always goes to a legal firm to collect payments, 

 

I need to talk to a human to explain the above and set up a new method of payment.

Best answer by Kash M

Hi @Dano karoly-76,

Welcome to the Community!

Sorry to hear that you have cancelled.

If there is anything that we can help with, please let us know.

 

Kash

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12459 replies
  • July 12, 2023

Unfortunately iD Mobile don’t have a telephone support helpline, @Hamish Russell Thoburn.

You can ‘talk’ to iD using online live chat at www.idmobile.co.uk/live-chat.

Alternatively, get assistance from iD privately using Facebook Messenger, or by Twitter DM. 

The customer support teams work until 8pm on weekdays. 

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 13, 2023

Hey @Hamish Russell Thoburn,

We can find the account via other methods of security also.

If you are having trouble with this, we can support via PM if needed.

Just let us know and I’ll send you a message here to pick up directly.

Mohammed

 


Cancelled my contract because finis ma


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • June 10, 2024

Hi @Dano karoly-76,

Welcome to the Community!

Sorry to hear that you have cancelled.

If there is anything that we can help with, please let us know.

 

Kash