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As someone who has just spent years on EE and then Vodafone with no signal problems at all, I took someone's advice and agreed to try ID mobile. Sadly, I know after only a week that this is simply not the network for me. Poor or no signal, losing calls mid conversation, etc means I want to pull the plug before I've really got started with ID MOBILE. 

DO i go in-store to Currys where I picked up my sim from, or do I have to cancel online? 

It’s not difficult. Do whatever it tells you to do within the terms and conditions of the contract you signed.

Click the link below, when connected to the bot, you simply ask to speak to a person and when connected to a live chat agent, simply say ‘I would like to cancel under the 14-day cooling-off period’. Job done!

https://idmobile.co.uk/live-chat

 


Hi @KTB,

Welcome to the Community!

I hope that you managed to get this sorted.

If you require further assistance, please let us know.

 

Kash


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