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Easiest way to leave within cooling off period.

  • 15 September 2024
  • 7 replies
  • 366 views

  • Community Member

As someone who has just spent years on EE and then Vodafone with no signal problems at all, I took someone's advice and agreed to try ID mobile. Sadly, I know after only a week that this is simply not the network for me. Poor or no signal, losing calls mid conversation, etc means I want to pull the plug before I've really got started with ID MOBILE. 

DO i go in-store to Currys where I picked up my sim from, or do I have to cancel online? 

Best answer by WelshPaul

It’s not difficult. Do whatever it tells you to do within the terms and conditions of the contract you signed.

Click the link below, when connected to the bot, you simply ask to speak to a person and when connected to a live chat agent, simply say ‘I would like to cancel under the 14-day cooling-off period’. Job done!

https://idmobile.co.uk/live-chat

 

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WelshPaul
Platinum 
Contributor
  • Platinum 
Contributor
  • September 15, 2024

It’s not difficult. Do whatever it tells you to do within the terms and conditions of the contract you signed.

Click the link below, when connected to the bot, you simply ask to speak to a person and when connected to a live chat agent, simply say ‘I would like to cancel under the 14-day cooling-off period’. Job done!

https://idmobile.co.uk/live-chat

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • September 18, 2024

Hi @KTB,

Welcome to the Community!

I hope that you managed to get this sorted.

If you require further assistance, please let us know.

 

Kash


  • New
 Contributor
  • November 24, 2024

ID have started to take £9 a month out for my Bank account when I don't have a phone contract 


  • New
 Contributor
  • November 24, 2024

they say I order a new contract which I believe I didn't 


  • New
 Contributor
  • November 24, 2024

what should I do, I don't want a new contract 


Daz_S
Bronze
 Contributor
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  • Bronze
 Contributor
  • November 24, 2024
Wendy Grice wrote:

ID have started to take £9 a month out for my Bank account when I don't have a phone contract 

they say I order a new contract which I believe I didn't 

what should I do, I don't want a new contract

 

Hi there ​@Wendy Grice 

So you’re not currently an iD Mobile customer?

Were you ever a customer of iD Mobile?

It sounds like you’ve been a victim or either SIM or eSIM fraud. You need to contact your current phone service provider ASAP and tell them so they can reverse this. You may also want to contact your bank and inform them too. Even contacting Action Fraud would also be advisable.


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  • iD Mobile Employee
  • November 25, 2024

Hello ​@Wendy Grice 

 

Thank you for reaching out to us here on the community. 

 

We are very sorry to hear this has happened. We will be able to help. 

Can you please confirm if you currently have any active plans with us or if you have been a customer in the past?

If yes, have you recently applied for an upgrade at all?

 

Please do let us know and we will do all we can to help. 

 

Thanks, 

 

Nat 

 

 


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