As someone who has just spent years on EE and then Vodafone with no signal problems at all, I took someone's advice and agreed to try ID mobile. Sadly, I know after only a week that this is simply not the network for me. Poor or no signal, losing calls mid conversation, etc means I want to pull the plug before I've really got started with ID MOBILE.
DO i go in-store to Currys where I picked up my sim from, or do I have to cancel online?
It’s not difficult. Do whatever it tells you to do within the terms and conditions of the contract you signed.
Click the link below, when connected to the bot, you simply ask to speak to a person and when connected to a live chat agent, simply say ‘I would like to cancel under the 14-day cooling-off period’. Job done!
https://idmobile.co.uk/live-chat
Hi
Welcome to the Community!
I hope that you managed to get this sorted.
If you require further assistance, please let us know.
Kash
ID have started to take £9 a month out for my Bank account when I don't have a phone contract
they say I order a new contract which I believe I didn't
what should I do, I don't want a new contract
ID have started to take £9 a month out for my Bank account when I don't have a phone contract
they say I order a new contract which I believe I didn't
what should I do, I don't want a new contract
Hi there
So you’re not currently an iD Mobile customer?
Were you ever a customer of iD Mobile?
It sounds like you’ve been a victim or either SIM or eSIM fraud. You need to contact your current phone service provider ASAP and tell them so they can reverse this. You may also want to contact your bank and inform them too. Even contacting Action Fraud would also be advisable.
Hello
Thank you for reaching out to us here on the community.
We are very sorry to hear this has happened. We will be able to help.
Can you please confirm if you currently have any active plans with us or if you have been a customer in the past?
If yes, have you recently applied for an upgrade at all?
Please do let us know and we will do all we can to help.
Thanks,
Nat
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