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End of Contract

  • October 5, 2024
  • 3 replies
  • 513 views
Sam Rogers
New Contributor

My phone contract is up for renewal on 1/11/24 is this on an auto renew as I can't find anything to stop this from happening if it is and if I go to cancel contract now it tells me I have to pay 110 in outstanding balance when I've not gone over the allocated minutes, data etc on my plan. Basically I want to leave ID mobile asap but also at the end of my contract so I don't have to pay any extra. Hope this makes sense.

Best answer by Matthew T

@Sam Rogers -

Your renewal / upgrade date is different to the date your contract ends (typically 2 months before). What happens if you text INFO DDMMYY to 85075? Thanks.

    3 replies

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • Answer
    • October 9, 2024

    @Sam Rogers -

    Your renewal / upgrade date is different to the date your contract ends (typically 2 months before). What happens if you text INFO DDMMYY to 85075? Thanks.

    iD Community Manager
    R
    New Contributor
    • R301.3alehi
    • New Contributor
    • January 15, 2025

    Hi stop my auto renew.

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • January 15, 2025

    Hi ​@R301.3alehi 

     

    Thanks for getting in touch. 

    If you wish to cancel at the end of your contract term, we would recommend reaching out to our Live Chat team here. 

    To keep you number and port it to another provider, you will need to request a PAC.

     

    Thanks, 

     

    Nat 

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