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extremely poor network

  • December 13, 2024
  • 4 replies
  • 62 views
Staceylouise1987
New
 Contributor

Everytime I'm on a call now matter where I am, anyone on the other end can't hear me and says i keep breaking up. This has been constant feom setting up with I'd mobile.

I have tried all the tips I have been told about checking microphone and area I'm in and settings etc but it is still the same. This is shocking and I'm annoyed that I'm only in the 1st year of a 2 year contract and I want out. Iv read many people are dealing with the same thing and being fobbed off about areas or works going on or anyone else is at fault rather than the provider. What can I do?

    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • December 13, 2024

    Have you tried a replacement SIM card, ​@Staceylouise1987? 

    Does you iD SIM behave the same way in a different phone? A faulty SIM can sometimes cause strange behaviours on mobile networks. 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • December 13, 2024

    Hi ​@Staceylouise1987 

     

    I’m sorry to hear this, if this is happening everywhere this sounds like it could be a SIM/device issue.

     

    It’s worth trying the SIM in another device, as well as trying a replacement SIM card as suggested above.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Staceylouise1987
    New
 Contributor

    Who do I contact in regards to a new sim sending or having someone look at the phone? 

     

    Thanks 😊 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • December 15, 2024

    Hi ​@Staceylouise1987,

    You can contact our Live Chat Team if you require a replacement SIM.

    https://www.idmobile.co.uk/live-chat

    If you believe that there is an issue with the handset you can visit your local Curry’s store to have the handset looked at.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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