Hey there ​@Paula Woodford, thank you for reaching.

Once you receive an email from us to confirm the return has completed, your final bill will be sent via email within 48-hours, and then payment can be made via our automated phone-line.

If you don’t receive within 48 hours of the return completion email, please get in touch with us to confirm the final amount.

Thanks,

Tylre

Hi

Currys received it back on 17th, I returned on 15th after setting up on 11th but couldn't use due to waiting for number to transfer over.

Paula

Also will I get the upfront cost refunded.

Paula

Hi ​@Paula Woodford,

Have you had any notification or communication regarding the return?

Please let us know and we can send you a PM if required.

The upfront cost will also be refunded within 5 working days for any returns.

Kash

Hi

Yes I have an email confirming your receipt of it

Paula

Not a problem ​@Paula Woodford, have you contacted Currys to check the progress on the return at all?

Thanks,

Tyler