Flawed 'Internal Security Check' Algorithm?

Hello ​@DaddyFish17 

Thank you for reaching out to us here on the community. 

We can’t provide the information for a failed check.

We use a sales system that takes the personal information you've supplied and cross-checks against criteria set by our Fraud and Loss Prevention team. This Internal Security Check is used to help protect ourselves and our customers against potential loss or fraud.

Should a customer's details flag up as being not accepted against any of these criteria, the order is cancelled and cannot be continued. The system does not tell us what criteria have been flagged against the security check which means we're unable to provide any detail to you as to the reason for this.

Thanks, 

Nat 

My point is, that the system is obviously flawed. This was a genuine purchase from an existing loyal customer.

Ultimately, it is your loss not mine, as myself and my family will be switching to one of your competitors at the earliest opportunity. 

Hi ​@DaddyFish17 

If you believe something is incorrect and this is a mistake, we’d recommend calling the sales team on 0207 1391 397 so that they can go over all the information being submitted with you to ensure it’s all correct.

Tom