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getting plan back after accidentally cancelling


Harry Sankey
Community Member

I am looking to leave Id mobile but I wanted to keep my number when switching , I accidentally cancelled my plan before letting my new network know that I wanted to keep my number  , will I still be able to keep my number as I still have a month left when it cancels my id account , if so can get my plan back to then make my new network cancel the id plan for me when I’ve sent them my pac code ?

Best answer by Kash

Hi @Harry Sankey,

Welcome to the Community!

I hope that you managed to get in touch with the team.

If you require further assistance, please let us know.

 

Kash

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • June 27, 2024

Nothing happens quickly in this iD online forum, @Harry Sankey. Probably better advised to speak to iD Mobile customer service online, about this issue.

Start chatting at https://idmobile.co.uk/live-chat - the iD advisers work until 8pm on weekdays.

The iD chatbot works 24/7.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • July 9, 2024

Hi @Harry Sankey,

Welcome to the Community!

I hope that you managed to get in touch with the team.

If you require further assistance, please let us know.

 

Kash