Hey there @Tracy Walker, welcome to Community!

We’re very sorry to hear you’ve had these issues. Due to the issues raised, please contact our live-chat ASAP to have this investigated further:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

I will definitely be leaving ID mobile absolutely disgusted the way I've e been treated, when i signed up i must have ordered 2 sims as i didn't know what i was doing, there was obviously no activity on the sim as i didn't know it existed a year on iv had tons of e-mails from a debt collection agency, I've  phoned you several times and talked to lots of different staff who say i will hear something in 7 days, still waiting i have talked to the debt collection agency who I've explained all this to, they said they where still waiting to hear from ID Mobile. This has caused me lots of stress at a time i really didn't need added stress. Ive been told i could get bad credit and ive never been in bad credit in my life also im trying to get a mortgage to make matters worse. Regards Tracey

Hi @Tracy Walker 

It looks like you may have reposted the original message. 

Please visit the link provided by my colleague and speak to our Live Chat team. 

They will be able to assist you further. 

Thanks, 

Nat 

How do i cancel my sim only account with ID mobile. 

Hi @Tracy Walker 

Information on how to cancel the service can be found here. 

We are sorry you wish to leave and hope we can make amends in the future. 

Thanks, 

Nat 

Good luck to her next provider 🤣