Hi everyone,
Hoping someone here can help or offer advice because I’m really stuck.
I ordered two phones from iD Mobile on separate contracts — a Samsung Flip and an iPhone 16. I used the same PAC code on both because I knew I wanted to keep my number but wasn’t sure which phone I’d end up keeping.
Here’s what happened:
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The Samsung Flip (original iD number: ) was returned first and never used.
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I kept the iPhone 16 (original iD number: ), but due to some kind of error, that contract got disconnected and switched to Pay As You Go — even though the Flip contract, which should’ve been cancelled, remained active.
I’ve now returned the iPhone too (with proof of return for both devices — Flip returned via DPD and iPhone returned in-store today). After spending over 5 hours in-store, I was told there’s nothing they can do to reactivate the iPhone contract.
At this point, I just want to make sure both contracts are fully cancelled. I feel like I’ve been going in circles and I’m not getting anywhere with support.
Has anyone had a similar experience or know how I can escalate this? Any help would be massively appreciated.
Thanks in advance!
