help cancelling contract within 30 day cool off period

Forum|Forum|1 year ago
August 15, 2025
3 replies
673 views

can anyone help me to cancel my account? my contract started on 24 July 25, and i purchased it online so i have 30 days cool off. but id mobile agent stated i must cancel via carphone warehouse. carphone warehouse say that as i’m outwith their 14 day cooling off, the cancellation needs to be done by ID mobile as they are not providing an effective service by there poor coverage.
ive been disconnected from agents repeatedly on live chat. can i contact someone by email? im worried my 30 days cooling off period will end before ive been able to make proper contact with id mob. hope someone can help. TIA

Best answer by WelshPaul

The 30-day return window is only available for purchases made through the iD Mobile website (idmobile.co.uk) or via the iD Mobile telephone sales team. If you purchased the contract through Carphone Warehouse (Currys), you have a 14-day return window, not 30.

Read clause 26 of the terms and conditions linked to in the footer of the Carphone Warehouse website. Link below:

https://media.secure-mobiles.com/cpw/terms-conditions/iD-T&Cs.pdf

WelshPaulAnswer

Platinum  Contributor

The 30-day return window is only available for purchases made through the iD Mobile website (idmobile.co.uk) or via the iD Mobile telephone sales team. If you purchased the contract through Carphone Warehouse (Currys), you have a 14-day return window, not 30.

Read clause 26 of the terms and conditions linked to in the footer of the Carphone Warehouse website. Link below:

https://media.secure-mobiles.com/cpw/terms-conditions/iD-T&Cs.pdf

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Kash M

iD Mobile Employee

Hi @edivers,

Welcome to the Community!

It looks like @WelshPaul has answered your query, thanks for your help with this.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

hardz10

Active Contributor

I am having the same issue. Two new agreements taken out for me and my wife, ordered on 23rd November, activated on 26th. But so many issues with activating in the first instance. Looking to exit within my 30 day cooling off period but online chat is telling me I owe £148.

Please, can someone help me exit both mine and my wife’s contract