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How can I monitor ID Mobile accounts that I pay for without the phone being present

  • August 12, 2024
  • 1 reply
  • 26 views
Colin Pearson
Community Member

I pay for ID Mobile accounts for my partner and daughter. I used to be able to log into the ID Mobile portal and see what scheme they are on and compare costs and offers etc. The previous links and credentials now take me to  a new site asking me to re-register which I cannot do without the phone as it texts info to the phone - which I do not have with me.

Is there any way of logging in as I used to or would it best necessary to request PAC codes and ,move to  a provider where I can still do this?

Thanks in advance

 

Best answer by Tyler

Hey there @Colin Pearson, welcome to Community!

 

Since our new App release in April, all customers need to re-register their account in order to login. Therefore, if not re-registered yet, you’ll need to do so in order to view your account details and upgrades etc.

 

You can do so via our app, our via our website here:

 

https://my.idmobile.co.uk/login

 

Thanks,

Tyler

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3363 replies
    • Answer
    • August 19, 2024

    Hey there @Colin Pearson, welcome to Community!

     

    Since our new App release in April, all customers need to re-register their account in order to login. Therefore, if not re-registered yet, you’ll need to do so in order to view your account details and upgrades etc.

     

    You can do so via our app, our via our website here:

     

    https://my.idmobile.co.uk/login

     

    Thanks,

    Tyler

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