Skip to main content
Solved

How do I know my last day?

filthiest
New
 Contributor

I clicked on 'Yes, cancel it' a few days ago under 'Leave id' as I've moved to another network. I've received nothing from id Mobile to confirm that I've requested this, or what my last day will be before being disconnected, and I cannot find anywhere on the app either that shows this information.

Best answer by Tom

Hi @filthiest 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

View original

    6 replies

    filthiest
    New
 Contributor
    • filthiest
    • Author
    • New
 Contributor
    • 3 replies
    • May 25, 2024

    Bump

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • May 29, 2024

    Hi @filthiest 

     

    It sounds like you’ve arranged a 30 day disconnection, meaning your account would be disconnected in 30 days.

     

    However, if you’ve arranged a PAC code, you’ll need to use that PAC code to disconnect the account on our side.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    filthiest
    New
 Contributor
    • filthiest
    • Author
    • New
 Contributor
    • 3 replies
    • May 29, 2024

    Thanks. I have nothing from ID Mobile that confirms a disconnection date. It would have been nice to be able to view this on the app, given that no text or email notifying the last date has been sent my way.

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8192 replies
    • June 4, 2024

    @filthiest,

    Your last day will be 30 days from the request date.

    We would usually send you a text message to confirm the disconnection date.

    If you are still unsure of the date, please let us know and we can PM you to check.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    filthiest
    New
 Contributor
    • filthiest
    • Author
    • New
 Contributor
    • 3 replies
    • June 4, 2024

    Yes please. I didn't get any text.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • Answer
    • June 13, 2024

    Hi @filthiest 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions