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How to close account? No longer know phone number, left the Uk permanently, still being billed from account not used since 2019

Celia Alicante
Community Member

Hi,

I am trying to close my ID mobile account, opened and used for a few months in 2019. I no longer have the sim card, can’t find a trace of what my ph number used to be (so unable to login), and have been under chemotherapy treatment for most of the last nearly four years.

During this time, ID mobile keeps sending me a bill for £5 every month, and there does not seem to be a way to contact them to stop this. The contact number does not work from overseas, I can’t find a alternative contact method, and the chatbot just goes in circles.

How can I end this contract? 

Thanks in advance.

Best answer by andewhite

Okay @Celia Alicante, if you can, I’d suggest using Facebook Messenger or X (formerly Twitter) to send a private message to iD customer care. Probably easier and quicker to do this, than using this online forum. 

 

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    • D
      Darek Skwierz

    6 replies

    andewhite
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    • andewhite
    • Platinum 
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    • 12020 replies
    • Answer
    • May 22, 2024

    Okay @Celia Alicante, if you can, I’d suggest using Facebook Messenger or X (formerly Twitter) to send a private message to iD customer care. Probably easier and quicker to do this, than using this online forum. 

     

    Forum member (non-iD)
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2904 replies
    • May 23, 2024

    Hey there @Celia Alicante. 

     

    Have you managed to get in touch with us to resolve this, or do you still require assistance?

     

    Thank you,

    Tyler

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    • Barre
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    • 1 reply
    • December 12, 2024

    Why am I billed a contract I don’t have

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7820 replies
    • December 13, 2024

    Hi ​@Barre 

     

    Please could you give us some more information here?

     

    Have you been sent a bill before you’ve received the item(s) you’ve purchased?

     

    Tom

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    • Darek Skwierz
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    • 1 reply
    • December 28, 2024

    Hi Guy's. My Name is Dariusz S and i want to work Something Out? a New phone Deal? discount? I will Pay my 547.66£ Oustanding Balance..Now or After Contacting you..somehow? But to think i have similar problem to what "Celia Alicante" is now having..2/3y ego i did take a Iphone10+Sim for now my Ex girlfriend..Around 30£ a month.I did paid for most 2/3 of the full payment..before life forced me to change country's.. Leaving the phone behind with my bad ex as the cost for the rest of the payment..and because the Number and ID Account where deactivated I was unaware.. thinking that everything was paid For :/ But It was not? Only by doing my Credit checks to get a flat was fully aware. I have a nice full time contact/Money and extra2/3k bonuses every 6months.. So ?Can we Work something out? I need a new phone.+ i want to see how much that iPhone10 really cost me after paying Outstanding Balance..;( 

    ~Skw_PL~
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7820 replies
    • December 30, 2024

    Hi ​@Darek Skwierz 

     

    I’m not sure what you mean here, if you’d like to purchase a new phone/upgrade, please use the iD Mobile app/website while logged in.

     

    If you have failed a credit check this isn’t something we can change on our side, sorry.

     

    Tom

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