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How to close my account


Sian Dempsey
Community Member

I want to close my account but I no longer have the phone and to log on they keep sending me a text to the old number.  How can I get a text sent to my new (Non-ID Mobile) number?

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Sian Dempsey   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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2 replies

MZone
Gold Contributor
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  • Gold Contributor
  • 907 replies
  • Answer
  • April 7, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Sian Dempsey   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • April 8, 2025

Hey there ​@Sian Dempsey, thank you for reaching out.

 

We hope the kind advice from ​@MZone has been able to help, and you’ve been able to contact our live-chat for assistance.

 

If you wish to receive further help here, please do let us know.

 

Thanks,

Tyler