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How to close my account

Sian Dempsey
Community Member

I want to close my account but I no longer have the phone and to log on they keep sending me a text to the old number.  How can I get a text sent to my new (Non-ID Mobile) number?

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Sian Dempsey   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
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    • MZone
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    • April 7, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Sian Dempsey   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
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    • April 8, 2025

    Hey there ​@Sian Dempsey, thank you for reaching out.

     

    We hope the kind advice from ​@MZone has been able to help, and you’ve been able to contact our live-chat for assistance.

     

    If you wish to receive further help here, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
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