i can't make nor receive calls

Hello mate,

I have the same problem. I can't make and receive any calls. I tried to contact ID mobile customer service couple of times. They suggested that I need to buy a new phone from ID mobile approved list so now I opened a piggy bank. 

Apperntly tou need to have Volte Option to make calls through 4G because they removed 3G service

I hope it helps but its really bad.

Kind regards,

Charles 

Don’t know what type of phone you have/if this is a new contract, but I’ve just had the same issue with my new iPhone, solved by checking my checking my number was in settings > phone > my number.
This was blank, and filling it in immediately solved the issue.

Try all the options. Even my phone passed their phone list. I can't switch it on. My phone shows that it's updated. 

It's really not our fault. Mine phoned is working perfectly but they can't force us to purchase another expensive new phone. They should remind us before taking out their contract After 2 months suddenly we can't used their phone service. I think they either compensate us or let us leave if we don't warn to upgrade our phone 

Yes you're absolutely right mate.

They're trying to sell their expensive phones!!! I think it's disgusting practice!!! 

Me too I tried everything with my phone but because of Android 10 upgrade my Volte switch is not working.

Hello @chmc7462 

Thank you for reaching out to us here on the community. 

We are very sorry to hear you are experiencing issues with the service. We will do all we can to help. 

Can you please confirm if this issue is occurring in one or all locations? If you can provide your full postcode, we can take a look from our side.

Also, please can you confirm the make and model of your handset?

Thanks, 

Nat 

All locations. Oppo Reno 4 pro .

Gu7 3es 

Thank you @chmc7462 

It looks like 3G is switched on in the area so we would recommend following the advice listed here. 

We also are aware of an issue currently impacting the postcode provided. The team are currently working to get this resolved as quickly as possible but

you can find further details and updates here. 

Thanks.

Nat 

I am still unable to receive n calling. Only emergency calls. The indoor internet is extremely weak. 

I don't think it is right to force us to use id compatible phone. We signed the contract and you provide the service. But services doesn't work with our phone. 

Please allow us to cancel the contract and lets us move to others network provider. 

In the meantime, I will seek further help from the fair trade advisor. 

Thank you for your reply @chmc7462 

We are very sorry you feel this way. All networks will be switching off 3G in the future, when this happens depends on the network. 

On checking, the Oppo Reno 4 Pro is on the compatible handset list. 

Have you checked your settings using the instructions on the link I previously provided?

Thanks,

Nat