​@Helpmepls79 there is planned maintenance today so I would follow the instructions below after this has completed.

Thanks for your message, however this isn't due to system maintenance, as I was trying for a week before the maintenance started. 

It’s best to wait for the maintenance window to pass. We don’t know for sure but it might be to fix a PAC system issue. Even if it’s unrelated there’s a good chance the current maintenance will prevent iD Mobile from issuing a PAC.

Follow the instructions contained below once the maintenance window has passed. If you still have issues after that then please post back here and hopefully a moderator will pick your query up. 
 

Idmobile please assist, still unable to raise a pac code.

Hi ​@Helpmepls79 ,

 I’m sorry to hear you’re having trouble requesting your PAC code.
You can request your PAC code in one of the following ways:

-Text: Send PAC followed by your date of birth (DDMMYY) to 65075 from your iD Mobile SIM.
-iD Mobile App / My Account Online:
-Go to Plan > Leave iD > Get PAC code and follow the prompts.
-Live Chat: If you're still having issues, please reach out via our Live Chat and ask to speak with an advisor.

Please DM us or email socialqueries@idmobile.co.uk with your account details so we can investigate further and work on a resolution

Lamiya
iD Mobile Team

Hi, how do I DM you? It won't let me send you a private message. Thanks

I have tried all of the methods you've suggested and the all give me the same error message, perhaps it is an issue on my account?

​@idmobile please assist, I need a pac code by end of day tomorrow, this is ridiculous!

Hi ​@Helpmepls79 

I’m really sorry for the frustration caused, and I understand how urgent this is for you.
To request your PAC code, please text PAC followed by your date of birth (DDMMYY) to 65075 from your iD Mobile SIM. You can also request it via the iD Mobile app or by logging into My Account and selecting Plan > Leave iD > Get PAC code.
If you're experiencing issues with these methods, please reach out via Live Chat on our Help & Support page, or email us at socialqueries@idmobile.co.uk and we’ll do our best to assist you before the end of the day tomorrow.

Kind regards,

Lamiya
iD Mobile Social Media Team

​@Lamiya C as I've already mentioned, I've been trying these methods for over a week and still keep getting error messages on every attempt. I need someone to look into this as it's clearly an issue of some description and my contact ends tomorrow

I also already attempted live chat and was lied to, being told it was resolved and that I'd receive a pac code shortly which never arrived, just in order to end the chat!

Hi ​@Helpmepls79 ,

Please try to call the team on 800 049 0250 and they will be able to assist you

 Regards,

iD Mobile Social Media Team

Absolutely diabolical service, have spoken to customer services multiple times and still no resolution, waiting for a call back that no doubt never comes, just like the last! Just excuse after excuse!

Hi ​@Helpmepls79 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

HAVE BEEN TOLD AGAIN BY CUSTOMER SERVICES THAT A PAC CODE IS ON THE WAY, ONLY TO RECEIVE ANOTHER ERROR MESSAGE! SERIOUSLY ID MOBILE, THIS IS COSTING ME MONEY TO STAY WITH YOU, JUST TO KEEP MY NUMBER, WRONG ON MANY LEVELS. PLEASE SORT IT OUT!

Hi ​@Helpmepls79,

I’m sorry you’ve had to deal with this I completely understand how frustrating and stressful this must be, especially when it’s affecting your ability to keep your number and manage your finances. You should not be facing these delays or repeated errors.

Please kindly follow these steps: 

1. Text the word PAC to 65075 from your iD Mobile SIM card.  

2. You will receive a text message back with your PAC code, which is valid for 30 days.  

3. If this doesn't work, try texting PAC followed by your date of birth in a DDMMYY format (e.g., PAC 010190) to 65075. 

Please also try:

1. iD Mobile app or My Account Online https://my.idmobile.co.uk/login

2. Open the iD Mobile app or log in to My Account Online. 

3. Go to the Plan section. 

5. Tap on Leave iD. 

6. Select Get PAC code and follow the on-screen prompts. 

Alternatively, please use this link: https://www.idmobile.co.uk/help-and-support/leaving-id#:~:text=To%20get%20a%20PAC%2C%20text,PAC%20to%20your%20new%20provider. 

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you. 

-Luna

I have already tried all of these options, multiple times with the same results - an error message. There is clearly a deeper issue here, which nobody seems to be capable of resolving.

Hi ​@Helpmepls79,

Thank you for confirming, please message us privately and we will be able to process the disconnection for you. You can contact us via: https://community.idmobile.co.uk/inbox/overview  or our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. 

-Luna

I already have an unresolved private chat in progress, please respond to that

Hi ​@Helpmepls79,

Thank you. I have now responded please kindly check.

-Luna