I have been trying for a week to get a pac code to keep my id mobile number when my contract ends next week. I tried everything, through the app, using the shortcode and dob, and live chat - where I was basically lied to after being on chat for half an hour and told it was resolved and would come through shortly, only for the same error message! Message as follows: Hi JAMES, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile 

ID mobile, please assist urgently, I need this PAC code sorted! Regards