​@Lamiya C as I've already mentioned, I've been trying these methods for over a week and still keep getting error messages on every attempt. I need someone to look into this as it's clearly an issue of some description and my contact ends tomorrow

I also already attempted live chat and was lied to, being told it was resolved and that I'd receive a pac code shortly which never arrived, just in order to end the chat!

Hi ​@Helpmepls79 ,

Please try to call the team on 800 049 0250 and they will be able to assist you

 Regards,

iD Mobile Social Media Team

Absolutely diabolical service, have spoken to customer services multiple times and still no resolution, waiting for a call back that no doubt never comes, just like the last! Just excuse after excuse!

Hi ​@Helpmepls79 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

HAVE BEEN TOLD AGAIN BY CUSTOMER SERVICES THAT A PAC CODE IS ON THE WAY, ONLY TO RECEIVE ANOTHER ERROR MESSAGE! SERIOUSLY ID MOBILE, THIS IS COSTING ME MONEY TO STAY WITH YOU, JUST TO KEEP MY NUMBER, WRONG ON MANY LEVELS. PLEASE SORT IT OUT!

Hi ​@Helpmepls79,

I’m sorry you’ve had to deal with this I completely understand how frustrating and stressful this must be, especially when it’s affecting your ability to keep your number and manage your finances. You should not be facing these delays or repeated errors.

Please kindly follow these steps: 

1. Text the word PAC to 65075 from your iD Mobile SIM card.  

2. You will receive a text message back with your PAC code, which is valid for 30 days.  

3. If this doesn't work, try texting PAC followed by your date of birth in a DDMMYY format (e.g., PAC 010190) to 65075. 

Please also try:

1. iD Mobile app or My Account Online https://my.idmobile.co.uk/login

2. Open the iD Mobile app or log in to My Account Online. 

3. Go to the Plan section. 

5. Tap on Leave iD. 

6. Select Get PAC code and follow the on-screen prompts. 

Alternatively, please use this link: https://www.idmobile.co.uk/help-and-support/leaving-id#:~:text=To%20get%20a%20PAC%2C%20text,PAC%20to%20your%20new%20provider. 

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you. 

-Luna

I have already tried all of these options, multiple times with the same results - an error message. There is clearly a deeper issue here, which nobody seems to be capable of resolving.

Hi ​@Helpmepls79,

Thank you for confirming, please message us privately and we will be able to process the disconnection for you. You can contact us via: https://community.idmobile.co.uk/inbox/overview  or our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. 

-Luna

I already have an unresolved private chat in progress, please respond to that